Payments. Minus the mystery.
Last updated: 9 September 2026
Payment support: rajsajnani43@gmail.com. Include your UNSAY order reference or Dodo receipt so we can find the purchase. Never send card details.
If a purchase cannot be delivered
We refund duplicate successful payments for the same order, late payments whose reservation has expired, and payments for a ban or weekly slot we cannot fulfill. These are full refunds of the charge. The refund may need processing or review by Dodo and your payment provider; it does not appear instantly in your bank account. If its status is unclear or does not progress, contact us with your receipt.
Delivered purchases
Temporary bans begin after verified payment and last ten minutes. Lifetime bans last for the operating life of UNSAY. A ban may affect zero current answers; restricting that word in future answers is also part of the purchased functionality. Changing your mind or receiving little attention does not automatically qualify for a refund after delivery.
Your mandatory consumer rights and Dodo Payments’ applicable refund policy take precedence. Contact us for payment errors or delivery problems. We do not promise an indefinite lifetime for the website itself.
What happens after a refund
A fully refunded active ban is removed from the current board. Existing replay and rewrite history may remain. A refunded lifetime purchase still consumes its original week’s allocation. Sandbox purchases use test money and do not charge a real card.